Xfinity NOW

Xfinity offers an amazing low cost two tier internet plan without any need for pre qualification, no hidden fees, no introductory rates set to expire and then no price hikes. There is a catch and in order to get these amazing priced plans you can’t live in a neighborhood serviced by fiber internet.

Can’t Get Xfinity NOW Services In Store

Xfinity customer phone sales lied to me and said I could go in store to get “Now internet” and modem but this just wasn’t true! There was no direct phone number to my local store so I went there in person. This was a mistaken as the employees at my location lied to me, miss directed me. I learned the hard way that you cannot activate Xfinity Now services in my local retail location.

#1. Order online

Be aware that when ordering services over the weekend that the order will not be processed for shipping until Monday. My modem shipped from the Xfinity shipping center out of Colorado to me in Utah and it took 3 days to arrive.

#2. Customer Service

The Xfinity NOW accounts are prepaid accounts and are handled differently than the higher priced billed accounts. So in store locations can’t help Xfinity NOW customers. My in home tech had to be re directed through various phone trees until he was connected to the correct Xfinity NOW department.

Right off the bat before my Xfinity account could ever be activated I was neck high in issues that required in person and phone tech support. ❤️🎉 I had a tech support team at my home within 24 hours of my reported problems. My house had its pre existing Xfinity Coax service cable cut from my home and needed a new cable installed from the house to the mainline. A complete in home set up activating one coax outlet for the modem was also done.

At this point my modem would not communicate with the Xfinity network. Due to issues brought onto my account by the Xfinity store employees I was experiencing issues with my modem not pairing to my account. My modem continued to be offline for the next 24 hours.

After waiting for 24 hours and not being contacted by Xfinity to report that my modem as active I used the Xfinity customer phone number and I was able to get my modem paired right away. However later the internet completely went down. I was able to use the app to I mediately get a live tech support and we quickly troubleshot the issue and after a modem firmware update I was back up and running.

🎉❤️ this customer service is a stark improvement over the horrific Dehumanizing experience that is Century Link.

#3. Test Internet speed

I signed up for the 100mbps and as you can see from this screenshot I am only getting half of the stated speed. Considering that I was paying $45.00 for 2mbps I am extremely satisfied with paying $30 for the 40-50mbps. Century Link charges $50 for a 6-10Mbps speed upgrade.